To log in to JackpotCity, open the sign-in screen through our site and enter the mobile number linked to your account and your password. Games, bonuses and the app are all reached from your signed-in account.
Sign in to your JackpotCity account#
- Open JackpotCity through our site.
- Choose the sign-in option for existing players.
- Enter the mobile number on your profile, with the country code the screen shows.
- Enter your password on that same screen.
- Read the message that greets you, then head for games, a promotion or the app.
Your account often has a note waiting that tells you what is claimable or what to confirm.
Keep your sign-in yours#
Your details are personal: your own number, your own password, your own profile. Never type your password into a chat or a support message. Sign-up in South Africa can involve identity, contact and source-of-funds information, so access has to stay tied to you.
You need to be 18 or older to play. If the screen asks you to confirm something, follow the wording in front of you rather than opening a second profile.
Where to go after you sign in#
| What you came for | Go here | What you get |
|---|---|---|
| Games | Casino | The live category menu |
| A promotion | Your offer, then Casino | The terms and the games to use it on |
| Mobile play | App | The direct download from our site |
| A new account | Register | The sign-up steps and activation |
| A blocked sign-in | Login problems | A fix for the message you see |
Bonuses and Free Spins with a deposit are available through JackpotCity. Open the offer in your account, read the terms and claim it before you top up so the offer applies to the deposit.
Sign in on your phone#
Download the JackpotCity app from our site. Open app on your handset, tap the download shown for it, install and sign in with the same details. iOS, Android and Huawei are all covered, including the Android APK.
Mobile gives you the same account and the same balance as the browser.
If the sign-in screen stops you#
Do not keep retrying. Check that you picked the existing-player option and used the mobile number on your profile, then read the exact wording on screen. Login problems covers each case, whether it is a password, a confirmation step or an account status that needs support.
When you do ask for help, describe the step you reached and the message you can see. Keep passwords and recovery codes out of the conversation.
Signing in versus signing up#
Sign-in is for accounts that already exist. If you have not opened one, use register or sign-up : they cover the details you will be asked for, the activation step and the offer waiting at the end.
For anything about playing from South Africa specifically, South Africa covers local access and eligibility.
Frequently asked questions about JackpotCity login#
What do I need to sign in?#
The mobile number linked to your account and the matching password, on the screen you open through our site.
Can I sign in through the app?#
Yes. Download the JackpotCity app from our site and use the same details.
Do I need to sign in before I see a bonus?#
Yes, the offer details sit in your account.
What if the screen asks me to confirm something?#
Follow the instruction shown. If it is unclear, login problems explains each case.
Can I open a new account from here?#
Use register or sign-up to create one.
Next step: sign in to JackpotCity through our site and claim what is waiting in your account.